Embedded Files
ACS receives reports of suspected child abuse or neglect from calls to the State Central Register for Abuse and Maltreatment. Check out this flowchart that explains what happens once a case is reported.
Once a case is reported, ACS is required to make an unannounced visit to your home to speak with all children present at the time of the visit. They will also speak with all adults who reside in the home. For more information on ACS investigations and determinations, check out this website.
The Office of Advocacy
The Office of Advocacy provides information and responds to the concerns of parents, youth, and others affected by the child welfare system, juvenile justice system, and other ACS services. They also answer questions from the general public. All contact with the Office of Advocacy is confidential unless there are safety issues, especially issues concerning a child.
Contacting the Office of Advocacy
By Phone:
Helpline: 212-676-9421
Incarcerated parents may call collect: 212-619-1309
Teletype for the hearing impaired:
In Person:
150 William Street, New York, NY
Monday to Friday 9am-5pm
No appointment necessary, but must have a valid photo ID to show security
Online:
You can send the office a message at this link
What can the Office do?
Give information about your rights and responsibilities
Assist with a concern or communication issue between you and ACS or an ACS contracted agency
Share concerns with ACS leadership and other agencies to improve services
Common Issues handled by the Office of Advocacy Include
Explain child welfare policies and procedures to parents and families
Help parents with children in foster care obtain services they need in order to be reunited
Support visits between families and children in foster care
Help extended families (aunts/cousins/grandparents) continue relationships with children in ACS' care
The office also has specialists in immigration, language access issues, and parent advocacy
The Office of Advocacy CANNOT
Challenge or attempt to influence a Judge's decision in your case
Conduct a separate investigation of an active Child Protective case
Google Sites
Report abuse